Online Purchasing Terms and Conditions
The Dock Doctors is located at:
19 Little Otter Lane
Ferrisburgh, VT 05456 United States
On-line purchasing and shipping policy:
Prices listed on our website are exclusive to online purchases only. All orders must be paid for in advance unless otherwise arranged. Our products can be picked up, delivered locally, or shipped to anywhere in the continental USA. Many of our products can be shipped via UPS. Shipping charges are determined by the weight and size of your items, number of packages, and your delivery zip code. For a shipping cost, please add the item to your cart to calculate shipping to your location. Some products are too large to ship UPS and ship common carrier freight, or need to be via truck or delivered locally. Please contact us for shipping prices for oversized items. Click here for our terms and conditions for Local Curbside Delivery (available throughout the Northeastern USA).
You will receive an order confirmation email when your order is received. If you do not receive an email then your order did not get to us.
The majority of the items displayed on this site will ship UPS within 2-5 business days, unless noted that the product is back-ordered. All items will ship from our manufacturing plant in Ferrisburgh, Vermont, USA. Some products are too large to ship UPS and ship common carrier freight, or need to be via truck or delivered locally.
In the unlikely event of your packages arrive damaged, please do NOT refuse delivery as this will delay the claim process. Please follow these steps:
- Note damaged or open on the delivery receipt.
- Immediately advise UPS of damage and request carrier inspection.
- Save all boxes and packing material for inspection.
ANY CLAIMS FOR SHORTAGES OR GOODS DAMAGED IN TRANSIT MUST BE MADE WITHIN 3 BUSINESS DAYS OF SHIPMENT ARRIVAL.
Please refer to our Warranty Section for defective products and returns.
Freight items (Pond Docks, Aluminum Stairs, Heavy Duty Kayak Lift, Dock Packages) typically ship within 3-4 weeks. Please read and sign our Common Carrier Freight Disclaimer for all freight orders (we must have this signed before shipping). *NOTE: If you are shipping to a rural area, there may be a rural area surcharge for freight shipments (this does NOT apply to most orders). If there is a surcharge, we will contact you to confirm the final freight shipping amount prior to shipping. If you choose to arrange your own freight pickup, a paperwork fee may apply.
Pricing or Typographical Errors
In the unlikely event of a pricing, typographical, sales tax, or other errors calculated by the website, The Dock Doctors will contact you to review the discrepancy and update the order accordingly.
Credit Card Max Limits
$10 minimum and $5,000 maximum for credit card purchases for direct ship (online) orders that are shipped UPS or common carrier truck. $10 minimum and $1,000 maximum for credit card purchases for local delivery or pickup orders. Any balance over the maximum limit must be paid by check, money order or bank wire transfer.
Cancellation & Return Policy:
We have a 20% restocking fee on any canceled or returned stock order. Refunds are not available on custom orders. Customer is responsible for shipping of the product back to our facility in Ferrisburgh, Vermont. The product must be received in new condition – if the product is damaged or used, no refund will be provided. Please contact us for a return authorization prior to sending your return.
Canceled orders that have not left our facility will be charged a 5% refund fee.*
*Credit card companies charge a fee on every transaction, including refunds for canceled orders. We appreciate your understanding in this matter.
The Dock Doctors Terms, Conditions & Disclaimers
Permits: We will not be held responsible for any local, state or federal permits. We do offer a permit acquisition service for a fee to customers with confirmed product orders. Please note that projects requiring permits will not be scheduled for fabrication (custom orders only) and/or scheduled for installation until receipt of the permit.
Electrical: Please note that we are not able to provide any electrical work – this is to be performed by a licensed electrician arranged by the owner. However, we can install provisions such as hangers in the frame or run conduit so the electrician only has to pull the electrical line.
Lumber Disclaimer: We will not be held responsible for warping, cracking, splintering or discoloration on any type of lumber utilized as a part of the project described herewith. These potential deficiencies are all-natural characteristics of wood material and are beyond our control. All lumber components leave our facility in a natural state without sealer or preservative applied. Please note: Cedar decking is STK cedar and finished only on one side and with live edges.
Cancellation & Return Policy: 20% restocking fee on any canceled or returned stock order. Changed or canceled orders may be subject to a cancellation fee. Refunds are not available on custom orders. Customer is responsible for shipping of product back to our facility in Ferrisburgh, Vermont. The product must be received in new condition – if the product is damaged or used, no refund will be provided.
ATTENTION - IMPORTANT DISCLAIMER OF LIABILITY AND DEFENSE/INDEMINITY REGARDING CLAIMS BY THIRD PARTIES:
The Dock Doctors, LLC is not liable for damage or injury to person or property related to the use of its products, and will seek indemnity and defense from owners of its products who negligently use or misuse such products resulting in claims of personal injury and/or property damage to third parties.
The Dock Doctors, LLC manufactures and/or installs many products, including but not limited to: docks; stairs; platforms; boat lifts; hillside elevators and other shore access systems; and small craft transportation devices. Using these products in ways other than originally intended, or using them improperly or negligently, may result in serious personal injury and/or significant property damage. The Dock Doctors, LLC is not responsible for damage or injury to person or property associated the use or misuse of its products.
WARNING: Use care when walking on docks, stairs, and platforms – surfaces may be uneven or slippery when wet, presenting slip, trip, and fall hazards. The Dock Doctors, LLC is not liable for personal injury related to or arising out of the use of its products.
WARNING: Improper securing of a vessel to a dock, use of a boat lift, or leaving a vessel secured to a dock during severe weather, may result in damage to the vessel. Owners are responsible for educating themselves as to proper methods of securing vessels. The Dock Doctors, LLC makes no representation regarding the proper method to secure a vessel to a dock and is not liable for claims regarding the same.
WARNING: Electrical components and accessories may be hazardous when used near water. Use a licensed electrician to install and inspect such components. The Dock Doctors, LLC is not liable for injury or damage related to the use of such products.