Freight Disclaimer

What to Expect when Receiving a Common Carrier Shipment

Please Note: Due to a high volume of freight being shipped and a shortage of truck drivers, your order may take longer to arrive. Once it leaves our facility, we are unable to control how long it takes to arrive to you. We typically ship within 3 weeks, and orders typically arrive within 1-2 weeks after that. However, shipments may take longer than normal due to circumstances beyond our control. Once your order ships you will receive an email with tracking information.

Upon receipt of your order and the signed disclaimer, we will prepare your order for freight shipment. A few important details to know:

Freight orders typically arrive on 18-wheelers (please see more info below).
You will need to offload the product from the truck (please see more info below).
Freight orders typically ship within 3 weeks.
Once your order ships you will receive an email with tracking information and the shipping carrier.
Once the product leaves our facility on the common carrier truck, it is unfortunately out of our control as to when it will arrive to you. Orders typically arrive within 1-2 weeks, however it may take longer.
Once the product has arrived at the local shipping hub, you will receive a call from the shipping carrier to arrange a delivery appointment. Please see below about off-loading.
We have no control over the timing of your delivery appointment.
We are happy to assist with tracking the shipment or communicating with the carrier while the shipment is in transit, if necessary.
*NOTE: Freight shipping is currently experiencing a wide variety of fluctuation in pricing for shipments that are not on traditional trucking routes. If you are shipping to one of these destinations, there may be a surcharge on the shipment (this is not common). If there is a surcharge, we will contact you to confirm the final freight shipping amount prior to shipping.

Please read, check and sign below:

Freight Disclaimer

Freight Order Truck Sizes (required)

Freight orders typically arrive on 18-wheelers. If an 18-wheeler cannot pull into your driveway, it will require off-loading to take place on the road. If there is no access, you may need to meet the truck at another location or arrange to pick up the freight at a local shipping hub. There are other options for delivery that we will be happy to discuss with you if necessary.

Offloading Product (required)

Once the truck has arrived at your location with the product, it will need to be offloaded. The drivers of common carrier trucks do not have the ability to off-load our product (it is too large for a lift gate service and it is not their responsibility to handle the product). You will need to have additional people on-hand to assist you with off-loading. We are happy to discuss how the product is packaged and the best way to off-load the product.

Inspecting Product (required)

The product needs to be inspected prior to the delivery driver leaving the delivery location. Product will be wrapped in white or black plastic. Plastic should be removed to thoroughly inspect pieces and parts. If product is damaged in any way, dings, dents, bent parts, please verbally notify the delivery driver. In addition when you sign for the delivery please write on the slip, product was damaged during transit. Pictures must be taken of the damaged product in order to file proper documentation with the shipping company. Several pictures of the damaged product are requested; close up, far away, different angles and some inclusive of the entire shipment. Please reach out to The Dock Doctors directly to resolve the issue and we will provide you with a contact to send photos and information to.

Tracking & Delivery Timing (required)

Once the product leaves our yard on the common carrier truck, it is unfortunately out of our control. We will not have the ability to be involved in the timing of your delivery appointment. We are happy to assist with tracking the shipment for you, or communicating with the carrier regarding the shipment while it is in transit.

Signature (required)

I have read and understand the terms described above regarding common carrier shipments.

First Name

Last Name

Phone/Mobile (in case we have any questions)

Signature

Sign Here

Date / Time